It's not needed when you use SSL encryption and won't work.

Please do NOT enable 'secure password authentication' (SPA). Username: your email address including the or part SSL Encryption: Enabled (but not STARTTLS) Port: 993 (this should be automatically populated if you tick the SSL Encryption) outgoing-and-incoming-bt-email-servers%… It shouldn't matter that you are now using BT Infinity as that is just the name of the router they provide. Mail > Preferences > Accounts > your BT account It would be worth checking your account settings just in case BT have tweaked then since you last added them. I use Apple Mail with various providers including Virgin Media without issue.

It is just an email client like MS Outlook or Thunderbird. Well as long as all the server settings are correct then Apple Mail will work with any email account. I am tending to feel like a tennis ball in the middle of two players Please help! My question to the community is how many mac users are there in similar frustrating position as I am?Īnd to Apple once and for all is it a problem with mac mail as bt are saying and are there a solution/s? Posed this question to bt and still waiting for answer ' can you answer why i have had the service for the past 10 years using an account in mac mail and but now I cannot even send emails from mac mail?' Then beginning of August outward mail could not be sent hung up in out box for 24hrs.Ĭonsulted bt help, I was told they did not use third party software (gmail account successfully running with third party mac mail on my macbook pro) and this is an apple problem and that I need to consult their recommended software engineer to sort it out. Joined bt infinity jan 2016 all ok using mac mal account with BT (os10.11.6). You could also go to settings(UI) and reset all settings one by one by clicking the gear icon on each setting like this: There is some data stored in the session (i.e. History: I have been a customer of BT at **** using mail to send and receive mail for 10yrs+.

Mac mail settings